Question 1

Who can ask for help?

Accepted Answer

Any family with a child who needs medical, educational or social support. There are no location restrictions within Moldova.

Question 2

What documents are needed?

Accepted Answer

The child's ID, birth certificate, recent photos and, where relevant, medical documents. Full details are in the form.

Question 3

How long does the process take?

Accepted Answer

From completing the form to publication usually takes 5-10 working days. Our team reviews every application individually.

Question 4

What is a guarantor?

Accepted Answer

Someone from the community who knows the family and can confirm their situation — a teacher, doctor, social worker or trusted neighbour.

Question 5

How can I become a guarantor?

Accepted Answer

Fill in the guarantor form on the Application page. You will receive instructions by email.

Question 6

Can I choose the donation amount?

Accepted Answer

Yes, donors choose the amount they wish to give. The minimum is 1 Moldovan leu.

Question 7

What happens to the money donated?

Accepted Answer

100% of donations reach the child. The foundation's operating costs are covered separately by corporate sponsors.

Question 8

What payment methods do you accept?

Accepted Answer

We accept card donations (via MAIB — secure, PCI DSS Level 1) and BACS bank transfers for larger amounts or corporate donors.

Question 9

Can I make a recurring donation?

Accepted Answer

Yes, you can choose how often you give: monthly, quarterly or yearly. Recurring donations help us plan for the long term.

Question 10

Will I receive a tax receipt?

Accepted Answer

Yes, you will automatically receive a confirmation by email right after your donation. For official tax receipts, please contact us directly.

Question 11

Can I make an anonymous donation?

Accepted Answer

Yes. On the donation page you can choose not to appear on the donor wall. However, email confirmation is required for security.

Question 12

How does the platform work?

Accepted Answer

Families request support, our team reviews the cases, approved cases become public campaigns, and donors choose which campaigns to support.

Question 13

How do I know the donation reached the beneficiary?

Accepted Answer

Every campaign has an updates section where we post evidence, before/after photos and thank-you messages from the families.

Question 14

Can I see financial reports?

Accepted Answer

Yes, the Transparency page shows real-time statistics on donations, funded campaigns and distribution by category.

Question 15

What happens if a campaign doesn't reach its goal?

Accepted Answer

If the goal is not reached by the deadline, the donations collected go to the beneficiary in proportion to their needs, or to other similar campaigns, at the family's decision.

Question 16

How do you protect personal data?

Accepted Answer

We fully comply with GDPR. Data is encrypted in the database (PostgreSQL with restricted access), and private files are served through a secure proxy — never exposed publicly.

Question 17

Is the child's data protected?

Accepted Answer

Yes. The child's full name is not shown without the parent's explicit consent. You can use an alternative name for the story.

Question 18

Are donors' names displayed?

Accepted Answer

We only show the first name and the initial of the surname on the donor wall. We do not show emails, phone numbers or other sensitive data.

Question 19

What happens to my data after I donate?

Accepted Answer

Data is used only to process the donation and send confirmations. We never sell data to third parties. You can request deletion of your data at any time by contacting us.

Frequently Asked Questions

Beneficiaries